Privacy Policy

At Reeler AI Inc. ("Reeler", "Company", "we", "us", or "our"), accessible at https://reeler.pro, we respect your privacy and are committed to protecting the personal data and uploaded content of our users ("User", "you", or "your").

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our web platform, AI video and image rendering services, script generators, and related APIs.

1. Information We Collect

We collect information to provide, improve, and secure our automated video ad generation services. The categories of information we collect include:

• Account & Identity Data: Email address, user ID, authentication tokens, and user profile preferences created during registration.
• Uploaded Media & Product Specs: Product images, brand logos, creator/face reference photos, product page URLs, product titles, key benefits, target audience parameters, and custom prompt inputs uploaded to construct ad campaigns.
• Generated Ad Outputs: Video files rendered, hero image outputs, banner sets, AI-generated video ad scripts, and campaign metadata produced by your usage of Reeler.
• Billing & Financial Information: Subscription plan tier, credit transaction history, payment status, and order identifiers. Note: Full payment card numbers and CVV codes are collected and processed directly by our Merchant of Record, Polar Software Inc. Reeler does not store or process raw payment card credentials on its servers.
• Technical & Usage Logs: IP address, browser user-agent, operating system, timestamped access logs, system diagnostic data, and performance analytics necessary to maintain platform uptime and enforce rate limits.

2. How We Use Information & No Data Sale Guarantee

We process your personal information and uploaded media strictly for legitimate business purposes:

• To execute automated script writing, prompt generation, and video/image rendering requested by you.
• To manage your user account, calculate render credit balances, and fulfill subscription obligations.
• To provide customer support and respond to technical inquiries.
• To monitor platform security, detect fraudulent activities, and enforce our Terms of Service (including our strict prohibition against unauthorized likenesses and deepfakes).

3. Disclosure of Third-Party Sub-Processors

To deliver high-performance generative AI rendering and secure cloud infrastructure, Reeler transmits necessary data to carefully selected third-party sub-processors. Because real user product images and script prompts are sent to these providers, we explicitly disclose them below:

4. Data Retention & Account Deletion Procedures

Media Asset Retention: Uploaded product photos, creator reference images, and rendered video/image assets are retained in your account storage for as long as your account remains active, enabling you to download or re-render assets.

Account & Data Deletion Requests: You have the right to request complete deletion of your personal account, uploaded images, and rendered history at any time. To request account deletion, send an email to zeeshana07x1@gmail.com with the subject line "Account Deletion Request".

Upon verification of account ownership, we will permanently purge your user profile, uploaded media files, database records, and rendered assets from our servers and Supabase storage within thirty (30) calendar days, except where retention is mandated by applicable financial or legal tax compliance regulations.

5. Security Measures

We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, loss, or alteration:

• Encryption in Transit: All web traffic and API communications are encrypted using Transport Layer Security (TLS 1.3 / SSL).
• Encryption at Rest: Database records and cloud storage buckets utilize AES-256 server-side encryption.
• Access Control: Secure Row Level Security (RLS) policies isolate user database records ensuring users can only read and write their own data.

6. Your Privacy Rights (GDPR, CCPA & Global Rights)

Depending on your jurisdiction, you may hold the following privacy rights regarding your personal data:

• Right to Access: Request copies of the personal data and media assets we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): Request the permanent deletion of your account and associated media files.
• Right to Restrict or Object: Object to specific data processing operations or request restriction of processing.

To exercise any of these rights, please submit your request to zeeshana07x1@gmail.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our technology, sub-processors, or legal requirements. Material changes will be communicated by updating the "Last Updated" date at the top of this policy and, where appropriate, via email notification. Continued use of Reeler after an update constitutes acceptance of the revised Privacy Policy.

8. Contact Us & Privacy Officer

For privacy-related inquiries, data access/deletion requests, or security questions, please reach out to our team: