Terms of Service

1. Acceptance of Terms & Service Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Reeler AI Inc. ("Reeler", "Company", "we", "us", or "our"). By creating an account, accessing, or using the Reeler platform at https://reeler.pro, you agree to be bound by these Terms and our Privacy Policy.

Reeler provides a software-as-a-service (SaaS) platform that utilizes generative artificial intelligence pipelines to automate scriptwriting, video rendering, image generation, and multi-format display advertising assets from user-provided product photos and specifications.

2. Subscription Plans, Billing & Credit Allocation

No Free Tier: Reeler operates exclusively on paid subscription plans (starting at $29/month). There is no free tier available. All paid subscriptions grant a monthly balance of render credits usable for generating video ads, image hero shots, UGC-style video clips, and display banner sets.

Automatic Billing: Subscriptions are billed automatically on a recurring monthly or annual basis through our payment processor, Polar Software Inc. ("Polar"), acting as the Merchant of Record. By subscribing, you authorize recurring charges to your designated payment method.

Credit Expiration & Usage: Render credits are allocated monthly upon successful payment. Credits reset or refill according to your plan tier (e.g., Starter: 100 credits/mo, Pro: 350 credits/mo, Studio: 1,200 credits/mo). Unused credits do not roll over past active billing cycles unless specified by your plan terms.

Cancellation & Refund Policy: You may cancel your subscription at any time through the Polar Customer Portal or your Account Billing settings. Cancellation takes effect at the end of your current billing period. Subscription payments are non-refundable once processed, except where required by law or in cases of extended, unannounced service outages. Render credits consumed during an automated render job that fails due to a technical error on our platform or third-party AI provider are credited back to your balance automatically.

3. User Warranties & Image Upload Rights

When uploading media to Reeler — including product photos, brand logos, pitch documents, background images, or creator/avatar reference photos — you represent and warrant that:

• You are the sole owner of all intellectual property rights in the uploaded material, or you possess explicit written authorization and licenses from the rightful owner to upload, process, and generate commercial advertising outputs from such media.
• Your uploaded content does not infringe, misappropriate, or violate any copyright, trademark, patent, trade secret, moral right, privacy right, publicity right, or contractual obligation of any third party.
• All product images represent legitimate, legal goods or services that comply with global consumer protection regulations and applicable advertising laws.

4. Strict Prohibition on Unauthorized Likenesses & Public Figures

Prohibited content includes, but is not limited to:

• Uploading photos of celebrities, influencers, or private individuals without signed talent release documentation.
• Creating misleading, deceptive, defamatory, non-consensual, explicit, or fraudulent deepfake media.
• Generating advertisements for illegal products, regulated drugs, weapons, scam offers, or deceptive financial schemes.
• Attempting to bypass safety filters or content moderation mechanisms built into Reeler or our underlying AI sub-processors (Higgsfield, Anthropic).

5. Content Removal & Account Termination

Reeler reserves the right, at its sole discretion and without prior notice, to:

• Immediately remove or purge any uploaded image, generated brief, video file, or render output found to violate these Terms.
• Suspend or permanently terminate accounts, forfeit accumulated render credits, and block access to the platform for users who violate likeness rights, copyright laws, or content safety policies.
• Report illegal activities, fraudulent advertising, or non-consensual deepfake attempts to relevant legal authorities and law enforcement bodies.

6. Intellectual Property & Ownership of Generated Outputs

Your Content: You retain all ownership rights in your original uploaded media, brand specifications, and logos.

Generated Outputs: Subject to your compliance with these Terms and full payment of required subscription fees, Reeler assigns to you all commercial rights, title, and interest in and to the final ad outputs (rendered videos, hero images, banners, and AI scripts) generated for your campaigns. You are free to publish, broadcast, run, and commercialize these rendered outputs across online ad platforms (Meta, TikTok, Google, YouTube, etc.).

Third-Party Model Licenses: Rendering pipeline operations rely on underlying AI model providers (Higgsfield AI, Anthropic/Claude). Your rights in generated outputs are subject to the non-excludable terms and open license frameworks of these underlying provider infrastructure layers.

7. Limitation of Liability & Disclaimer of Warranties

REELER AI INC. PROVIDES THE PLATFORM AND ALL GENERATED ASSETS ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL REELER AI INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR SUB-PROCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF ADVERTISING REVENUE, RETURN ON AD SPEND (ROAS), DATA LOSS, OR BUSINESS INTERRUPTION — ARISING OUT OF YOUR USE OF THE PLATFORM.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal dispute or claim arising out of these Terms shall be settled through binding individual arbitration or in state/federal courts located in Delaware.

9. Customer Support & Contact Details

If you have questions regarding these Terms of Service, billing inquiries, or intellectual property rights, please contact our support and legal compliance team: